Shipping and delivery

Delivery countries

We deliver to every country in the European Union except Greece and Cyprus, and in addition to Norway. You choose your delivery country at the top of the shop; prices, currency and shipping costs adjust accordingly.

Delivery to parcel lockers and PO boxes is not possible in every country. If you cannot select the address you want, please write to us before ordering.

Shipping costs

The exact shipping cost depends on the delivery country and on the weight and size of the consignment. It is shown in the basket and again in the order summary before you place the order. No cost arises that you have not seen beforehand.

Delivery times

• Germany: usually 1 to 3 working days after dispatch.
• Austria, Netherlands, Belgium and Luxembourg: usually 2 to 4 working days after dispatch.
• Rest of the EU, plus Norway: usually 3 to 7 working days after dispatch.
• Large and heavy items are sent by freight forwarder; we contact you to arrange a delivery slot.

Working days are Monday to Friday, excluding public holidays. Orders that reach us before 14:00 are usually handed to the carrier the same working day. Where you pay in advance, the delivery time starts the day after you instruct the payment.

Tracking

As soon as your order leaves the warehouse you receive a dispatch confirmation by email with the consignment number and a link to the carrier's tracking page.

Part deliveries

Where items in one order become available at different times, we deliver in part consignments so that you do not have to wait for everything. This never costs you extra shipping.

Deliveries outside the EU

Deliveries to Norway may attract customs duty, import VAT and handling fees. These charges are yours to pay and are not included in the shop price. The carrier or the customs authority collects them on delivery.

Transport damage

If a consignment is visibly damaged, please have the damage confirmed by the delivery driver and tell us promptly at info@freddys-store.com. Your statutory rights apply in full regardless; the report only helps us pursue the matter with the carrier.

Returns

How to send an order back is set out on the right of withdrawal page. For questions about a return, the contact page will help.