Terms and conditions

1. Scope

These terms and conditions apply to every order placed by consumers and businesses through the online shop of FS Trading & Home Office Supply ("Freddy's Store"). The version in force when the contract is concluded applies.

A consumer is any natural person entering into a contract for purposes that are predominantly outside their trade, business or profession. We object to any differing terms of the customer; those become part of the contract only if we accept them expressly and in writing.

2. Your contracting party and how a contract is formed

The contract of sale is concluded with FS Trading & Home Office Supply, Assinklanden 391, 7542 BJ Enschede, Netherlands, registered with the Kamer van Koophandel under number 96540591. The full provider details are in the legal notice.

The presentation of goods in the shop is not a binding offer but an invitation to order. By submitting the order at the end of the checkout you make a binding offer.

We confirm receipt of your order by email straight away. That acknowledgement is not yet an acceptance. The contract is formed once we expressly declare acceptance, dispatch the goods, or - where you pay in advance through a payment provider - execute the payment.

Before submitting, you can correct your entries at any time using your browser's back function or the editing options in the basket.

3. Prices and shipping costs

All prices are final prices and include VAT at the statutory rate. Shipping costs are added unless they do not apply. The shipping cost for your delivery country is shown in the basket and again before you place the order; details are on the shipping page.

4. Payment

Payments are handled by the payment provider Mollie B.V., Amsterdam. Which payment methods are available depends on your delivery country, the order value and the payment provider's rules, and is shown during checkout. Only the selection shown there applies.

Where a payment method requires payment in advance, the purchase price falls due immediately on conclusion of the contract. If you fall into arrears, the statutory rules apply.

5. Delivery

We deliver to the countries listed on the shipping page. The delivery times given there are usual ranges. Where you pay in advance they start the day after you instruct the payment, otherwise the day after the contract is concluded.

If an ordered item is unavailable because our supplier fails to supply us despite a contractual obligation, we may withdraw from the contract. We will tell you immediately and refund any payment already made without delay.

For consumers, the risk of accidental loss or deterioration passes to you only when the goods are handed over, including in the case of dispatch.

6. Retention of title

The goods remain our property until they have been paid for in full. Towards businesses we retain title until all claims arising from the ongoing business relationship have been settled.

7. Right of withdrawal

Consumers have a statutory right of withdrawal of fourteen days. The full notice, including the model withdrawal form, is on the right of withdrawal page.

8. Liability for defects

The statutory rules on liability for defects apply. For consumers the limitation period is two years from delivery. Where a defect appears within one year of delivery, the goods are presumed to have been defective on delivery.

In addition to your statutory rights there may be manufacturer guarantees. They sit alongside your statutory rights and do not limit them. The guarantee conditions follow from the manufacturer's own statements.

Please report a defect informally to info@freddys-store.com, quoting your order number. We will then agree the return with you.

9. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under product liability law, and to the extent of any guarantee we have given.

Where we slightly negligently breach an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely, our liability is limited to the foreseeable damage typical for this kind of contract. Liability is otherwise excluded.

10. Contract text and language

We store the contract text and send you the order details together with these terms by email. After the order is completed the contract text is no longer accessible through the website. The contract languages are German, Dutch and English.

11. Governing law and jurisdiction

The law of the Netherlands applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers this choice of law applies only in so far as it does not deprive you of the protection afforded by the mandatory provisions of the law of the country in which you habitually reside.

Claims by and against consumers are subject to the statutory rules on jurisdiction. If the customer is a merchant or a legal person under public law, the courts at our registered office have jurisdiction.

12. Dispute resolution

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration body. Information on online dispute resolution is in the legal notice.

13. Final provisions

Should any provision of these terms be invalid, the rest of the contract remains in force. The statutory rules take the place of the invalid provision.